The majority of the ruth holly fabric homeware products are made to order, we hold very little stock, therefore dispatch time may vary.
Subject to stock availability, we aim to deliver within 5-10 days to the UK. If you have an urgent request, or would like your product for a certain date, please get in touch firstname.lastname@example.org and we may be able to offer an express service. If an item is out of stock we will inform you and let you know when it will be available.
Inside the UK, Large items/orders are sent by My Hermes or Royal Mail for smaller items. Please note delivery times by courier companies are within normal working hours, 9-5, Monday to Friday, so please ensure that your delivery address is set to where someone will be able to sign for your goods.
We love to send our items worldwide! We send parcels via DPD or UPS depending on the country.
We recycle packaging where possible to reduce waste, however you can be sure your parcel will be well wrapped to prevent damage in transit. To minimise packaging waste, the products are not gift-wrapped as standard.
If you are unhappy with an item you have received, please call the studio to discuss the problem and we will do our best to make it right for you and/or arrange for you to return it.
Returns must be made within 14 days of being delivered and returns will only be accepted on products that are undamaged and in their original packaging.
Please note: goods that are bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.
Our online shop accepts Paypal, Visa, Mastercard and American Express payments from customers worldwide. Ruth holly paper & home is NOT a VAT registered company.
Our range of products are handmade and the design process is organic, therefore some items are subject to slight variations in colours, pattern placement, and exact measurements, though these do not effect the overall appearance of the design.
We take great care to ensure that photographs and text descriptions are a true representation of the products so that you receive items that you are happy with. However, we cannot guarantee that the colours shown on the website exactly reflect the colours of the actual products.
Interior fabrics can be affected by light, we recommend that they are positioned away from direct sunlight and heat to protect them from fading and premature wear and aging. Hand spot wash gently with mild detergent only.
We try to use recycled or recyclable materials wherever possible to reduce waste, however not every material used is strictly organic.