what do we collect & do with your information?

Effective Date: May 14, 2018

Thanks for visiting! RUTH HOLLY (“Ruth Holly”, “we”, “us” or “our”) respects your privacy. We’ve set out here what personal information we collect, what we do with it and your choices and rights.

By visiting www.ruthholly.co.uk you are accepting and consenting to the practices described in this policy.

When you visit and/or use our platform or contact us, we may collect the following information:

  • personal information that you choose to share with us when you subscribe to emails, newsletters and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews or survey responses. in the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing.
  • where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.
  • if you choose to communicate with us (for example, through the platform, email, telephone, sms, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.
  • information about your visits to and use of the platform, such as information about the device and browser you are using, your ip address and location, your identifier for advertisers (idfa), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the platform. please see the cookies section of this privacy policy for further information on the purposes for which we collect and use this information.

protecting your personal information

The transmission of information via the internet is not completely secure. so, whilst we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our platform. Any transmission is at your own risk. 

 


3rd party -sharing your personal information

we use squarespace to power our online store--you can read more about how squarespace uses your personal information here: https://www.squarespace.com/privacy/

please note that all paypal transactions are subject to the paypal privacy policy which can be found here: www.paypal.com/uk/webapps/mpp/ua/privacy-full. please ensure that you are happy with the terms of the paypal privacy policy if you wish to use paypal to complete any transactions through the platform.

we use Mailchimp to store customer email addresses.  Please read about Mailchimp's privacy policies here https://mailchimp.com/legal/privacy/

security

to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

changes

we may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

retention

we retain your personal information for as long as is required to fulfil the activities set out in this privacy policy, otherwise communicated to you or for as long as is permitted by applicable law.

questions and contact information

for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@ruthholly.co.uk